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Terms & Conditions

Your Safety Is Our Responsibility.!!!

Customer Care

At Sarathy Rentals, we are committed to providing our customers with the best car and tempo traveller rental services in Kerala. Our Customer Care team is always available to answer any questions or concerns you may have. We pride ourselves on offering reliable and comfortable transportation to enhance your overall travel experience.
If you have any queries or feedback about our services, please don't hesitate to contact us. We would be more than happy to assist you in any way we can.

Privacy & Safety
Your Safety Is Our Responsibility.!!!

At Sarathy Rentals, we take your privacy and safety seriously. 

  • For Kerala tourism Taxi Booking – Advance Payment is Mandatory. Balance amount To be paid to the driver in installments as and when required by the driver – NB: The Taxi booking amount is non-refundable After three calendar days of booking the Taxi. [This means that if you cancel your vehicle booking after three calendar days from the time of booking, you will not be eligible for a refund of the booking amount.] 

  • Always Check with Hotels, they should have easy access by road and should have vehicle parking.

  • Tempo Travelers cannot go to some hotels in Kovalam Lighthouse Beach. A narrow road and steep descent can’t take Tempo Traveler down that way.!

  • In places like Fort Kochi, hotels do not provide any facilities for drivers, so the vehicle and driver return to our Cochin garage, and that kilometer is included in your trip kilometer.

  • Toll and parking Including one-time one place, a return visit to the same place will be charged the toll and  parking extra from the Customer

  • Shopping Center and Shopping Mall – Parking Charge will be Charged additional.[ This place has parking Per Hour based. ]


Our commitment to your privacy and safety is just another way we strive to provide you with the best car and tempo traveler rental experience possible.

Payment Methods

GOOGLE PAY

PHONE PAY 

PAYTM 

BANK TRANFER

  • We Provide 24/7 Customer Support.

  • 30% Payment in Advance as a Booking Amount For Outstation Pick up (not refundable amount) [Like Coimbatore – Madurai – Kanya kumari – Chennai – Banglore ]

  • Taxi Rates are Subject to change during Festivals / Peak Seasons / Vehicle availability and Last Minute Bookings .etc

  • If You Reduce Your Travel Days Or Change the Tour Destinations You Told Us about, We will Not Be Able To Reduce The Vehicle Charge and Not Refund the Amount.

  • NB > When you are going to bathe on the beach, you must carry a pair of clothes.
    If you come in those wet clothes after bathing in the sea, you are not allowed to enter the vehicle for any reason. There will be no compromise in this matter.

  • At the time of Resort / Hotel Booking, please ensure that the Hotel And Resort You are staying at has vehicle parking near the area and must arrange washroom facilities for the driver. The vehicle parking and driver washroom, are the customer’s responsibility. Otherwise, they will park the vehicle at the nearest Pay and Parking area and the parking expense Additionally will be charged.

  • Kilometer Connected From Base Station to Base Station [ Kochi City to Kochi / Trivandrum to Trivandrum ]

  • AC Will NOT Work in stopped / Parked Vehicles. [Ac Only On Running Time]

  • If for any reason the vehicle is damaged or the vehicle is involved in an accident, we will arrange another vehicle to replace it. Time will be required according to the place where the above things happened.

  • Kerala Tourism Taxi Driver’s Normal Duty Time will only be from 08:00 a.m. to 09:00 p.m. [ this time limit only for Sightseeing days ] and After 09 p.m., you will be charged an additional Driver bata Per Hour of 300 Rupee. [ Not any Additional driver bata charged for Early Morning airport / Railway station Pickup 

  • Remember to book your Rental well in advance, especially during peak Tourist seasons, to ensure availability and secure the best rates. Additionally, clarify all terms and conditions, including cancellation policies and any hidden charges, before finalizing your booking

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